Frequently Asked Questions
Discover the answers to the most frequently asked questions.
Another question ? Use the form that we provide to you here to get in touch with our services.
For structures and coverings, cleaning with soapy water and a sponge is sufficient.
To find out more about materials, go to the materials and cleaning section
No, the products are delivered already assembled. You just have to take the product out of the box, unpack it and unfold it to be able to enjoy it.
Yes, all personal data collected is secure and compliant with the RGPD (General Data Protection Regulation).
Go to your account icon and click on "My personal data".
Here you can obtain all your personal data in PDF or CSV format.
The personal information we collect is used solely to fulfill your order.
None of this data is sold or distributed in the public domain and can only be consulted by the order management and delivery departments.
You can ask our team to delete all your personal data at any time.
In the "Account" tab, click on "Information" to change your personal details. Once you've clicked "Save", your information will be changed.
To change your address, click on "Addresses" in your account tab. Here you'll be able to change your address as well as create a new one.
If you are logged in to your account and wish to change your password, go to the "My account" tab and click on "Information". Here, simply retype a new password in the two boxes provided and save.
If you are not logged in to your account, click on "Forgot your password?" and enter your e-mail address. You will then receive a temporary link to reset your password.
To cancel a validated order, please contact us directly via the contact form with the subject Order.
To modify an order already validated, please contact us directly via the contact form with the subject Order.
Once the order has been cancelled, the full amount will be refunded within 14 days.
Go to "My Account" then "Order History and Details" (link also available in your order confirmation e-mail). Click on "Details" on the line of the order you wish to track. On this page, you can see the different stages of your order and track its progress.
Once your order has been validated, please allow 2 to 5 working days.
Shipping costs are calculated according to the total amount of your order and are indicated before you place it. They vary according to the country of delivery and include the costs of processing and preparing your order as well as the shipping costs.
To consult them, go to our General Terms and Conditions of Sale (paragraph 7.1).
When validating your basket, you can click on "add a delivery address" to add an address or select another delivery address.
Please contact our customer service department using our contact form. We will deal with your request as quickly as possible.
Once your order has been dispatched, the carrier will contact you within 48 hours to arrange a delivery day that suits you best.
To return a product, please contact us using the contact form before returning it.
The product will only be refunded or exchanged once the parcel has been received and checked by our teams.
The parcel must be returned complete in its original packaging and in the same condition as when it was received.
If a product arrives incomplete or damaged and cannot be resold, it will not be refunded or replaced.
In the case of an after-sales service request validated by FIAM, the cost of returns is covered.
On the other hand, if you have changed your mind and want to return a product, we charge a flat-rate fee for the preparation and dispatch of the order (please refer to our General Terms and Conditions of Sale for more details).
Payment can be made by credit card: Carte Bleue, Visa and Visa Electron and Mastercard.
As with all credit card payments, you will be debited immediately after placing your order.
No, all orders placed on the Jobek.fr site must be paid for in full when the order is placed.
To view an invoice, go to the "My account" tab and click on "Order history and details". From here, you can view all the orders you have placed. Once payment for your order has been accepted, a PDF icon will be available on the order line in question. Click on it to start downloading your invoice in PDF format.
All our products come with a 5-year guarantee. It covers all defects and hidden faults that are not due to incorrect use of the product.
For each claim, you must send us a photo and the product invoice showing the date of purchase.
If you have a problem with a product that is still under warranty, please contact us using the contact form and follow the after-sales procedure.