We collect personal information from consumers each time they log on, create a customer account or place an order. This information includes your title, your first and last name, your e-mail address, your telephone number, your delivery and billing address and your payment details. This data is necessary for the performance of the service offered on our website. It is collected for the purposes of file processing and electronic management in order to improve customer service and your care requirements and to contact you by e-mail if necessary as part of the order tracking process.
Under no circumstances will this data be passed on or sold to third parties. Only the information required for delivery can be consulted by our teams. This does not include trusted third parties who help us operate our website or conduct our business, as long as these parties agree to keep this information confidential. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when we are required to do so by law.
Your bank details are confidential and inaccessible to us (no receipt/recording or storage possible).
In addition, we automatically receive and record information from your computer and browser, including your IP address, software, hardware and the page you request.
Internet users have the right to access, rectify and delete all data concerning them by writing to the site operator at the following address: HEOL COMMERCIALISATION, 13 Rue du Colonel Charbonneaux 51100 REIMS or by contacting us using our contact form.